Integrated Customer Updates
Keep customers in-the-loop at every step
The BMS-powered Onyx Repair Tracker keeps your customers informed at every step of their repair journey, and allows them to get in touch easily if they need an update.
Improve customer satisfaction, and enhance your brand’s commercial credibility.
Featuring…
Give Customers Real-Time Updates
Keep your customers in the loop throughout every step of their repair journey, with real-time updates polled directly from the BMS.
The Onyx Repair Tracker is accessible from a unique link sent by SMS or email, and updates in real-time as jobs progress within the central system.
Reduce call volume, and improve customer satisfaction.
Provide On-Demand Support
Within the Repair Tracker, customers can also contract their repairer directly at the push of a button, or view customisable FAQs to assist with their query.
Customers can either call your business directly in-app, or submit a written query – which will display immediately as a task within the BMS for your team to handle.
Discover a smarter
Bodyshop Management Process
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